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SERVICE STATEMENT

Our mission is to deliver a positive, reliable experience to each and every one of our clients, while offering exceptional value and setting a high standard for professionalism and care.

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Consumer Electronics Products & Climate Systems

Consumer Electronics Retail

Food Retail

Sports & Leisure

Accessibility Arrangements

Electra consumer products makes great efforts and invests extensive resources in order to provide all of our customers with equal, dignified, accessible and professional service. Pursuant to the Equal Rights of persons with Disabilities Law – 1998 and the regulations thereunder, extensive efforts and resources are invested in performance of accessibility modifications necessary for persons with disabilities to be able to receive the services provided to all customers,in an independent and equal manner.

Website Accessibility

An accessible website is a website which enables persons with disabilities and the elderly to access it with the same level of efficiency and benefit as is available to all users. 20%-25% of the population encounter difficulties in using the internet and may benefit from more accessible
internet content, according to a 2003 microsoft study. Electra consumer products believes in and strives toward equal opportunities online for persons with various disabilities and those utilizing
assistive technologies for computer use.

Information concerning the accessibility of the website

  • The website complies with the requirement of the equal rights of persons with disabilities
    regulations (Service Accessibility Adjustments) 2013.
  • The accessibility adjustments were carried out in accordance with the recommendations of
    Israeli Standard (IS 5568) for internet content accessibility at Level AA, and the WCAG2.0
    international document.
  • The tests were examined for the maximal compatibility with Chrome, Firefox and Explorer 9
    and above web-browsers.
  • The website provides a semantic structure for assistive technologies and support for customary
    use patterns for operation by keyboard using arrow keys, Enter and Esc to leave menus and
    windows.
  • Compatible for viewing on popular browsers and for cellular phone use.
  • For best browsing experience with screen narration software, we recommend using
    the latest NVDA software.

 

Accessibility Arrangements in the building

The following are the accessibility arrangements that exist in the company’s offices:

  • There is a designated parking nn an open parking lot including a high car, for The disabled.
  • Continuous access from the parking lot through the entrance to the reception center
    and until the service desk.
  • If there is a need to accompany a person with a disability, you can contact an Accessibility
    Coordinator whose details appear below.

Accessible information

Electra consumer products provides its disabled customers with the possibility to receive
information delivered on behalf of the company, in various formats. If assistance is needed in
reading or completing forms, service representatives may be approached directly or by telephone.
If a more accessible format is required, the accessibility coordinator may be contacted.
His details appear below.

Accessible customer service

Employee training –
Service providers in the company undergo training for provision of
accessible service to our customers.

Accessible call center

Automated telephone service is made accessible by means of information spoken in clear language and without background music.

Additional contact options

  • There is no reception at the company offices
  • E-Mail – Negishut@Ecp.Co.Il
  • Fax – 03-9530570

Contact methods for requests and suggestions concerning accessibility improvement-
we continuously strive to improve accessibility at the company as a part of our commitment to providing the most accessible service to everyone, including persons with disabilities. In the event that you have encountered any problem or fault related to accessibility, please let us know, and we will make every effort too find a suitable solution for you and handle the issue as promptly as possible.

Details of site Accessibility Coordinator-

Questions, complaints and suggestions may be direct to:

Mark Binur, the company’s Accessibility Coordinator.

Phone: 073-2220488